How to Become a Client Whisperer:

Unlocking the Secrets to Client Communication

***Click Here to Register***

Mastering client communication is the key to building trust, strengthening relationships, and ensuring the best outcomes for patients.  In this session, you’ll learn how to engage clients with confidence, lead conversations effectively, and build lasting connections through transparency, empathy, and education.

This session will cover:

• The art of active listening to truly understand client concerns
• Strategies to build trust through consistency, follow-up, and proactive communication
• How to educate clients in a way that empowers decision-making while keeping the focus on patient care
• Techniques to navigate difficult conversations and turn complaints into opportunities

Together, we will uncover the key strategies to becoming a trusted advisor—guiding clients toward the best care decisions while strengthening your practice’s reputation and fostering lasting client loyalty.

Speaker: Kasey Ellinwood, RVT, Founder of VetSnoot

Bio: Kasey Ellinwood, RVT is a registered veterinary technician with over 30 years of experience in the veterinary industry.  From receptionist to practice manager and beyond, Kasey has worn many hats, giving her a deep understanding of client communication and team dynamics.  As the founder of VetSnoot, Kasey is passionate about helping veterinary teams enhance client interactions, build trust, and improve patient care through effective training and education.

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