Why an Empowered Team Is an Efficient Team

***Click Here to RSVP***

When a team member feels empowered at their job, they have better productivity, a better attitude, and have higher rates of job satisfaction. This presentation teaches managers and other leaders the benefits of empowerment and how they can do that with their team members.

In this lecture, attendees will learn:

• How empowering team members can save the hospital money through less wasted time for decision making, employee retention, and better customer service
• How delegating the right way to the right people is important
• How an empowered team is more efficient and can help the hospital become more profitable

Speaker:  Melissa Tompkins-Lewis, BS, CVPM, PHRca, CCFP

Bio: Melissa started in the veterinary field in 2003 as a vet assistant/receptionist before becoming a practice manager in 2005 after graduating from Cal Poly Pomona with a bachelor’s degree in animal science. She earned her CVPM in 2011, and both her PHRca and CCFP in 2020. In 2018 she was the Southern California Veterinary Medical Association’s Paraprofessional of the year and in 2015 she was nominated for DVM360’s Practice Manager of the Year.

After working as a full-time practice manager for over 13 years she opened her own consulting company South Coast Veterinary Management Solutions in 2018. She now has the opportunity to help multiple hospitals all over the country. She is a published author of multiple articles in DVM360.com, Veterinary Practice News, Veterinary Team Brief, Firstline Magazine, Veterinary Economics, and VPN+. She has also spoken at several annual conferences and symposiums including Western Veterinary Conference, Pacific Veterinary Conference, Oklahoma’s Annual Conference, AAFP National Conference, VHMA management exchange, the Vet Show and multiple local or virtual symposiums.

Melissa is highly active within the local veterinary community, co-founding the North Orange County Veterinary Hospital manager group, the SoCal Veterinary Manager’s Network, and the Long Beach Area Veterinary Managers Group. She previously served on the SCVMA Board of Trustees and on the CVPM Board for the VHMA. She loves helping other managers and team members grow within the veterinary profession. She also has a YouTube channel @southcoastveterinarymanage263 where she hosts monthly webinars.

She spends her free time running or walking in 5k’s & half marathons. She also spends time with her friends and family. She shares her home with her husband, stepson, and their furry babies

Sponsor: