Becoming Their Favorite- Enhancing the Client Experience Did you ever secretly wish the dog could just bring himself in to see you or
Becoming Their Favorite- Enhancing the Client Experience
Did you ever secretly wish the dog could just bring himself in to see you or you could call the cat directly with his lab results? Admit it, we love this business for the pets… not necessarily their humans!!
Well, COVID may have made SOME of that wish come true, but the owner is still sitting in the car and unless you want to get paid in tail wags and hairballs, they are also still the ones with the wallets. Let’s take a fun yet practical approach on how to enhance the relationship with your “human” clients, and:
- Learn the truth about what causes pet owners to complain or change vets and the surprising things they really need to stay satisfied and loyal.
- Discover some creative ways to add value to their experience
- And receive some “free dessert” bonus tools for keeping your staff motivated and happy.
“Happy crew, happy you… and happy pets and humans too.”
Approved for 1 hour of California Statutory Approved CEU
Speaker: Megan Bendtzen, CEO & Founder of LifeBacon
Motivational Trainer & Speaker Megan Bendtzen is passionate about games, bacon and living an elevated life. She is the Founder and CEO of LifeBacon, a training and events company that teaches teams and individuals to Find their Sizzle. “When you add bacon, you just took it to the next level, and that’s what we do.”
Combined with her enthusiasm and ability to engage people in compelling ways, she has created unique and memorable tools and experiences for people to elevate their lives.
She has been featured on Fox, NBC, The List TV Show, iHeart Radio, The Unstoppable Female Entrepreneur Summit and many other publications and podcasts with her out-of-the-box ideas and life-changing tips.
Megan worked in the veterinary field for 14 years while studying Leadership, Communication, Personal Growth Concepts and Relationships for over 18 years. She has worked with thousands of people and delivered hundreds of impactful seminars on a variety of related topics.
She resides in Southern California (soon-to-be Boise!) with her husband Jeff, both graduates of the University of Oregon. Go Ducks!
Allyne Moon, RVT, CCFPmembershipdesk@scvma.org 5576 Corporate Ave, Cypress, CA 90630